What Data We Collect and Why We Use It
When you open an account with us, we collect the information needed to run it — your name, contact details, login credentials and the wallet identifiers tied to your DANA, OVO or GoPay payments. We also record transaction data each time a deposit or withdrawal is
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processed, so both sides have an accurate record. Beyond account setup, we gather device and session data: the browser type, operating system and IP address used when you access the platform. This helps us detect unusual login attempts and keep your account secure. We do not
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sell your personal data to third parties. Data shared with payment processors — including the e-wallet services you use — is limited to what those processors need to complete your transaction. Where we use third-party analytics tools, those tools receive anonymised or aggregated data only. Our
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data practices apply where local law permits, and availability of services depends on your eligible region. If you are accessing the platform from a region where local law restricts data processing in certain ways, those local requirements take precedence. Retention periods vary by data type: transaction
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records are kept for as long as regulatory or operational requirements demand, while marketing preferences and device session logs are reviewed and cleared on a shorter cycle.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.